Free AI training video generator

What makes a good source for a video

• POS · Refunds

  Recording · one task

  Record one task, slowly

  One task, start to finish, with slow, deliberate clicks.

• History of our refund policyCut

  In 2019 we changed suppliers and…

  Issue a refund

  Scan the receipt and choose Refund.

  Keep a document to one task

  Cut the background and history. The video narrates what’s left.

• Password

  ••••••••••Hidden

  Jane Citizen · 0412 555 018

  Hide passwords and customer details

  Keep anything private off the screen before you record.

• Your video · 2:36Free: 3 minutes

  Short is better

  The Free plan makes videos of up to 3 minutes. One task usually fits.

Example: a training video Wikidoc made from a refund procedure

Made by Wikidoc from a one-page Word document, a small homewares shop’s customer refund procedure, in the Scenario style, on the Team plan. It’s 2:37 long, and its full narration is below. The same procedure made the slides and the quiz. For an example made from a screen recording, see the SOP generator.

The narration

1. Welcome to the Customer Refund Procedure training video for all store assistants and store managers at Harbour Lane Homewares. This video covers return requirements, POS processing, approval limits, and end-of-day reconciliation.
2. Our purpose is to give every customer a fair, consistent refund, and to keep a record the shop can check later. You will need access to the point-of-sale system and the refund log. A refund is only ever paid back the way the customer paid, to the same card, or in cash for a cash sale.
3. Greet the customer and ask what they would like to return and why. Note the reason in the point-of-sale system. Ask for the receipt, which can be printed, emailed, or shown via a card statement line. If there is no proof of purchase, offer store credit at the item's current price and issue a store credit voucher in the point-of-sale system to end the process.
4. Check that the item is unused, in original packaging where it had any, and bought within the last thirty days. Faulty items can be refunded or replaced whatever their age, and you must tell the manager. You can approve a refund of one hundred dollars or less yourself, but a refund over one hundred dollars needs the store manager's approval and PIN entry in the system. Process the refund using the original payment method, never refunding a card sale in cash. Finally, give the customer their receipt copy, file the store copy in the refund folder under the till, and put the item in the returns tub.
5. Let us check your understanding of refund approval limits. What should you do if a customer requests a refund of one hundred and fifty dollars?
6. At the end of each day, the manager checks the refund folder against the system report and signs the log. Any refund over one hundred dollars without a manager PIN is followed up the next morning. Call the store manager for any exceptions, such as an upset customer.
7. In summary, we covered the requirements for accepting returns and issuing refunds or store credit, the step-by-step POS process, approval limits and escalation paths, and end-of-day reconciliation duties. Thank you for completing this training.

Training videos: four ways to make them

What Wikidoc adds to your video

Wikidoc, operations software for small businesses, keeps the video with the source it came from and its script, so it’s quick to change when the procedure does. It needs a free account; the 3 videos on the Free plan are enough to try it.

Every AI draft needs a human read-through before your team relies on it.

Related:Training modules in WikidocHow to create effective training manualsCreate a document from files or a recordingFree AI SOP generatorFree AI flowchart generatorFree AI slide generatorFree AI quiz generatorFree AI checklist generator