For mortgage and finance brokers
Your duty to the client is proved file by file. Wikidoc documents how your brokerage takes a loan from fact-find to settlement, trains every broker and assistant on it, and records the checks on each file.
The path from enquiry to settlement as a process map, with the SOP for each step behind it, so every broker follows the same file standard.
Client ID, consent, needs analysis and the reason for the product chosen, as required items on every file, approved before submission.
A program covering the CRM, lender portals, document collection and privacy, finished before they prepare a file on their own.
Training records, policy signatures and file checklist history in one place, so an aggregator or lender audit starts with an export.
Example
A brokerage with four brokers and two credit assistants is told its aggregator will audit a sample of files next quarter. The principal maps the loan process, records the CRM steps once and builds a file checklist with client ID, consent and needs analysis as required items. Every new file runs the checklist before submission and a senior broker signs it off. When the sample is drawn, each file already has its checklist run, named and timestamped.
Every broker and assistant works to the same process, so a file reads the same whoever wrote it.
Required checks run before submission, so a missing ID or note is fixed while the deal is still open.
Credit assistants and new brokers learn the process from the SOPs, not by sitting beside someone for a month.
File checks, training and policy signatures are on file and exportable when an aggregator or lender asks.
No. Keep the CRM and lender portals that hold client data and submissions. Wikidoc covers how your brokerage runs a file, who is trained on it, and the checks on each one.
No software can do that on its own, and the rules differ by country. Wikidoc keeps your procedure, the training record and the signed-off check in one place, which is the evidence an aggregator, lender or regulator usually asks for. Check your obligations with your aggregator or compliance adviser.
You don’t need to. Client documents stay in your CRM. The file checklist records that each check was done, by whom and when.
Yes. Asset finance, commercial and personal lending brokers use the same pattern: a mapped process, SOPs, training and a file checklist for their own lenders.
