For ecommerce and online stores
Customers judge you on the order that arrives late, wrong or badly packed. Wikidoc records how each task in your store is done, trains every VA and packer on it, and turns the daily dispatch checks into a record.
Product uploads, discount codes, returns and refunds recorded once in the store admin, with a screenshot for every step, so the business doesn’t wait on you.
A checklist for the packing bench every weekday: orders picked against the slip, inserts added, labels printed and the courier booked, each tick timestamped.
A program for each new VA or support hire: the help desk, your tone of voice, refunds and when to escalate, finished before the first live ticket.
Store apps, subscriptions, suppliers and the warehouse contract in a register, each with an owner and a renewal date flagged before it lapses.
Example
An online skincare brand with a team of five gets ready for its busiest month. The founder records the returns process and the dispatch routine in the store admin, and Wikidoc drafts the SOPs and a quiz. Two seasonal packers and a new customer service VA finish their programs before their first shift, and the daily dispatch checklist gets the insert check that was being missed. When a customer says an order went out wrong, the checklist shows who ran dispatch that day and when each step was ticked.
Picking, packing and dispatch follow one written method, so customers get the same order whoever is on the bench.
Virtual assistants and seasonal staff learn your store from SOPs and a program, not from slots in your calendar.
Seasonal staff are trained before the rush, and the daily checks show what was missed while there’s still time to fix it.
The way the store runs is written down, so you can step back from the inbox and the admin without things slipping.
Yes. Record your screen in the browser while you do the task in your store admin, marketplace or help desk. Wikidoc drafts the SOP with a screenshot for every step, and you can blur customer names and order details before you publish.
Not if they only read SOPs and do training. Publish them in a portal, and VAs, freelancers or your warehouse partner’s staff sign in with their own email without taking a seat. Anyone who runs your checklists needs to be a member of your workspace.
Yes. Wikidoc runs in a web browser, and lessons can be translated into more than 15 languages, with a translated voiceover on narrated videos. Everyone trains on the same version wherever they are.
Yes, and they vary by country: for example the FTC’s Mail Order Rule on shipping times in the US, the Consumer Contracts Regulations on cancellations in the UK, and the Australian Consumer Law on refunds. Wikidoc won’t make a store compliant, but it keeps your returns and refunds procedures, and who was trained on them, in one place.
No. Keep the platform that takes orders and the help desk that holds tickets. Wikidoc covers how your team uses them, who is trained, and the daily checks behind every order.
