🚀 Wikidoc has been re-launched. Explore the offer

Analytics Dashboard

Track learner, training, task, performance, and portals progress with detailed reporting, audit-ready records, and CSV exports.

Start free
Analytics
Your team Refresh
Learners (48) Modules (12) Programs Tasks People Portals

Programs

Front of house: week one
Export CSV

Enrolled

48

Completed

31

65% completion rate

In progress

17

Avg. completion time

6d 4h

Section completion

How many enrolled members completed each section.

SectionTypeRequiredCompletionsRate
Welcome from the GMTextRequired42 / 4888%
House standards walkthroughVideoRequired39 / 4881%
Refunds & escalationsModulesRequired31 / 4865%
Rota and shift swapsTextOptional24 / 4850%
Questions people ask in week oneFAQOptional18 / 4838%
Enrolled members

48 members

EmailSourceAssignedProgressCompleted
d.lin@acme.coAuto (role)12 Aug 2026100%18 Aug 2026
m.kim@acme.coAuto (join)12 Aug 2026100%17 Aug 2026
j.reyes@acme.coManual14 Aug 202672%—
a.chen@acme.coAuto (role)14 Aug 202645%—
s.novak@acme.coManual19 Aug 202610%—

Showing 5 of 48.

Avoid guessing whether your SOPs are working

Manually tracking what gets read, skipped, or stalled makes it hard to see where things are breaking down. Wikidoc surfaces the gaps automatically so you can focus on fixing them.

How it works

Step 1
Publish training
Completions33
Average score86%
Certificates30
Recorded as learners work

Publish training

Modules and programs record completions, scores, and certificates as learners work.

Step 2
Drill into everything
Module›Learner›Item
Policy SOP96%
Walkthrough82%
Variance slides38%
Where learners stall

Drill into everything

Module → learner → item. Find the weak content and the at-risk people.

Step 3
Export the record
learnercompletedcert
a.silva@16 Aug 09:12yes
ravi.s@15 Aug 08:40yes
k.tanaka@—no
Download CSVaudit day

Export the record

CSV with timestamps, scores, and certificate dates so audit day becomes a download.

Key features

Learners 7d30dAll
LearnerDoneAvg ↓Cert
RSRavi S. 492% 2
ASA. Silva 386% 1
KTK. Tanaka 174% 0

"Who's doing the training?"

One table for the whole org: every learner, every module they've touched, and how it went.

Per-learner rollup - modules started, completed, passed, certificates earned, average score, last activity

Search by email, sort by any column

Date-range filters - last 7 / 30 / 90 days or all time

ModuleRefunds 101
Completion78%33 of 42 Pass rate91%30 of 33 Avg time16mper learner
Score distribution
0%50%100%
30 certificates issued for this module

"Is the training any good?"

Per-module performance shows whether the content works - not just whether people clicked through it.

Completion & pass rates, started vs. finished

Score distribution in 10% bands — spot the too-easy and the too-hard

Certificates issued per module

Drilldown
Refunds 101›A. Silva
In progressCompletedFailed
ASA. Silva Certificate
Score86% Time14m Items4 / 4
Policy SOP98%
Walkthrough84%
Slides41%

From org chart to one certificate

Click a module for its learner table; click a learner for the full record - including the certificate itself.

Per-learner rows - started, completed, score, pass/fail, time to complete, items done

Certificate viewer one click from the table

Status filters - in progress, completed, passed, failed

Rollups
ProgramsPortalsTags
Support onboarding · vs due date
A. Silva30 Aug
Ravi S.26 Aug
K. Tanakaoverdue
Portal visits → module starts
#onboarding 74% complete

The wide view, too

Zoom out from single modules to whole onboarding tracks and public-facing portals.

Program progress - per-learner completion against due dates across every enrolled member

Portal analytics - visitor traffic, engagement, and the visit → module-start funnel

Tag rollups - e.g. completion across everything tagged "onboarding"

Task flowLast 90 days
Cycle time3.5donce it's moving Lead time9.1dbefore anyone touched it
Throughput by week
W32cards finishedW40
By board and by week, never by person

Where the work actually stalls

Two clocks, side by side: how long a card takes once it's moving, and how long it sat before anyone touched it.

Throughput by week - cards finished, not cards opened

Cycle time and lead time apart - a short cycle with a long lead time is a queue problem, not a speed problem

By board and by week, never by person - a task board isn't an employment record, so the per-assignee breakdown doesn't exist

Review cycleH1 2026
Stage by stage
Not started9
In progress11
Awaiting review7
Returned2
Approved19
Self − manager
Front of house+0.4
Kitchen−0.2
Support+0.1
Groups under 5 are withheld, totals included

The review cycle, without a leaderboard

Where every review has got to, how ratings are landing, and whether recognition reaches past the same four people.

Stage by stage - not started, in progress, awaiting a reviewer, returned, approved

Self against manager - the rating gap per department, and which way it leans

Small groups are withheld, totals included - so a team of three can't be identified by subtracting it from the rest

Use cases

Fitness studio
Certified on
Reformer 45
A. Silva12 Aug
Ravi S.02 Aug
M. Kim28 Jul
Build the timetable from this
Fitness Studios

Before the term timetable goes out, filter to who's certified on which class format. The schedule gets built from the completion table instead of from memory.

Restaurants & pubs
New menu · by Friday
Bridge Rd100%
Newtown92%
Harbour41%
No ringing round managers
Restaurants & Pubs

New menu lands Monday; by Friday you can see which venues finished the training and which didn't, site by site, without ringing round managers.

Professional services
Before busy season
41 of 44cleared
IndependenceAML refresh
Export to the file
Professional Services

Check who cleared the independence and AML refresh before busy season starts. One filtered table, exported straight into the file.

Skincare clinics
When an insurer asks
AS A. Silva
Certificate Device 2 · cleared issued 12 Aug · valid 12 months
Skincare Clinics

Drill from a practitioner's name to the certificate itself when an insurer asks who was cleared to run that device on that date.

Before Wikidoc, we had no idea which SOPs were actually being read or which checklists got skipped. Reporting on it meant pulling numbers together by hand. Now we can see where people get stuck and fix the gaps before they turn into problems.

Kim

Small Business Owner

Common questions

What does Wikidoc analytics track?

Four segments: training analytics (learner progress, module and program performance, quiz scores, pass rates, time to complete, certificates), portal analytics (visitor traffic, engagement, and the funnel from portal visit to module start), task analytics (throughput by week, cycle and lead time, median age of open work by board, never by person) and people analytics (review progress, rating distribution, self-vs-manager agreement, KPI attainment, and recognition coverage). Every metric is computed from timestamped completion records.

Who can see analytics?

It depends on the tab. Training and portal analytics are admin- and manager-only. Task flow is scoped to the boards you can already open, so the people doing the work can see their own team's throughput. People analytics carries its own permission for each of its two sections. performance and recognition, because "the people I review" and "the people I manage" are not the same set.

Can I export training records for an audit?

Yes. Per-module learner tables export as CSV - learner, start and completion timestamps, score, pass/fail, time to complete, items completed, and certificate date. That file is typically exactly what an auditor asks for.

Can I see where learners get stuck?

Yes. The per-item breakdown shows completion rate, average score, and pass rate for each item in a module, plus abandonment analysis by last item completed - so you can find and fix the step where learners drop off.

Does analytics require extra setup?

No. Analytics is computed from the completion records Wikidoc already keeps every time a learner works through a module, no tracking snippets, no data pipeline, no configuration.

Systemize your business operations