For multi-location businesses
Your best location works because of how it is run. Wikidoc writes that down once, trains every site in it, and shows you which sites are keeping to it, without a manager at each one reinventing the model.
One current version of every procedure. When it changes, every site sees the new version, and the old copies stop being the one people follow.
Opening and closing checklists for their own site, with required items. They approve each run, so they know the basics were done.
The same training program and the same certificate, whichever location they join, instead of the version their first shift lead knows.
Training completion and quiz results for the sites they look after, so each visit starts from what the record shows instead of a hunch.
Example
A group of eight skin clinics finds that one location has more no-shows than the others. Head office checks whether the reminder procedure is being followed there, finds the procedure itself has a gap, and updates it. Every clinic gets the new version, staff retake the short module, and the next month shows whether it worked. The improvement becomes part of how every clinic runs, not one manager's habit.
Each location works from the same current procedures, so customers get the same standard wherever they go.
Training doesn't depend on who is on shift, because every new hire follows the same program for their role.
Daily checklists and training records show where a site is slipping, before it turns into a complaint.
When one site finds a better way of working, it becomes the next version of the standard for all of them.
Yes. Set each location up as a department with its manager, and name that manager as the approver on the site's checklists. Managers see training for the people in the departments they manage.
Admins see training completion, quiz scores and checklist activity across the whole organization, and can export them. Site managers see their own teams.
Yes. Keep the shared standard as one document and add a separate procedure for what is genuinely local, such as a building or a local rule, so the common part never splits into copies.
Everyone who signs in to your workspace is a member, and on the Team plan each member uses a seat. See pricing for how seats work. People outside your business can use a portal without a seat.
No. Keep the systems that take payments and bookings. Wikidoc covers how each site is run: the procedures, the training and the checks.
