Credit assistant onboarding checklist
Onboarding checklist template
Check this template against your local regulations and your own policies before you use it.
- Employee
- Role
- Start date
- Buddy or manager
Onboarding
From the signed offer to the end of probation
| Done | Task | Due | Date | Initials |
|---|---|---|---|---|
| Before day 1 | ||||
| Complete the background and credit checks your licensee requires | Before day 1 | |||
| Collect the contract, payroll details and emergency contacts | Before day 1 | |||
| Set up email, the CRM, and the aggregator and lender portal accessSome lenders need the assistant registered before they can access the portal. | Before day 1 | |||
| Have them sign the privacy and confidentiality agreement | Before day 1 | |||
| Day 1 | ||||
| Introduce them to the brokers and how work is shared between them | Day 1 | |||
| Go through the CRM, the pipeline stages and file naming | Day 1 | |||
| Explain how client information is stored and shared securely | Day 1 | |||
| Week 1 | ||||
| Train on the client identification (KYC) procedure | Week 1 | |||
| Train on the loan file checklist, stage by stage | Week 1 | |||
| Train on collecting and checking income, expense and asset documents | Week 1 | |||
| Train on servicing calculators and lender policy lookups | Week 1 | |||
| Train on lodgment, conditions and settlement tracking for the main lenders | Week 1 | |||
| Explain what an assistant may and may not say to clients about loansRecommendations and credit advice stay with the licensed broker. | Week 1 | |||
| Month 1 | ||||
| Have the broker review the first files they prepare, before lodgment | Month 1 | |||
| Hold a 30-day check-in and agree goals | Month 1 | |||
| End of probation | ||||
| Hold the probation review and confirm the outcome in writing | Month 3 | |||
| Update their training record and file | Month 3 | |||
- Completed by
- Checked by (manager)
- Date
- Notes
