Free flowchart template · Mortgage broker
A loan application to settlement flowchart shows a mortgage broking team how a home loan moves from the first meeting to settlement. It covers the fact find, collecting and checking documents, the written recommendation, lodging the application, the lender's questions or decision, a declined loan, signing the loan documents and settlement.
Updated November 2026 · Opens in Wikidoc as a process map · Free to use, don’t resell
The template opens as a process map, laid out with its lanes, steps and decisions, ready to edit.
Rename the lanes to your team’s roles, change the questions to match your rules, and add or remove steps.
Attach your SOPs and checklists to the steps, so whoever does the work can open the instructions from the map.
This works on the Free plan: up to 10 process maps from templates, free forever.
For mortgage broker:How Wikidoc works for mortgage and finance brokersCompliance-heavy businessesProfessional services
Goals
Record the client’s goals, timing and what matters most to them
Record the property, its price and the purpose of the loan
Record any changes they expect, such as children or retirement
Checklist
Goals, income, expenses, debts and assets for each new client.
PDF · Word · CSV
First meeting and fact find
Give the client your disclosure documents and credit guide, as your rules require
Complete the fact find, covering income, expenses, assets, debts and dependants
Record the client’s needs and objectives in their own words
Checklist
What a loan file must hold at each stage, up to settlement.
PDF · Word · CSV
Approval and documents
Send the client the unconditional approval and explain any conditions
Check the loan documents are issued and match the approval
Help the client sign and return the documents
Checklist
Documents, conditions and funds from approval to settlement day.
PDF · Word · CSV
Procedure
1Book the review
2Prepare
3Ask what has changed
SOP
Check each client’s loan every year and record the advice.
PDF · Word
Procedure
1Recognise the complaint
2Acknowledge it
3Investigate
SOP
Acknowledge, investigate and respond to complaints on time.
PDF · Word
Choose the sample
Pick a sample of last month’s settled and declined files, covering every broker
Record which files were chosen and who will review them
Check the disclosure documents and credit guide were given, and when
Checklist
A monthly compliance review of a sample of settled loan files.
PDF · Word · CSV
A fact find, documents, a recommendation, lodging with the lender, the lender's assessment and questions, approval, signing the loan documents and settlement.
The broker reviews the options with the client, such as another lender or a smaller loan, and recommends again in writing. The map loops back to the recommendation step.
Usually to confirm income, expenses or the property. A fast, complete answer from the credit assistant keeps the loan moving to settlement.
Yes. Brokers can open it in Wikidoc and adapt it at no cost, as one of the 10 process maps from templates on the Free plan.
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