Free flowchart template
A swimlane flowchart, or cross-functional flowchart, puts each team in its own lane, so you can see who does every step and where the work passes from one team to another. This template follows a customer order through sales, finance and operations, from confirming it to delivery, a follow-up and closing it in the books.
Updated November 2026 · Opens in Wikidoc as a process map · Free to use, don’t resell
The template opens as a process map, laid out with its lanes, steps and decisions, ready to edit.
Rename the lanes to your team’s roles, change the questions to match your rules, and add or remove steps.
Attach your SOPs and checklists to the steps, so whoever does the work can open the instructions from the map.
This works on the Free plan: up to 10 process maps from templates, free forever.
The business
Organisation and roles
Daily, weekly and monthly operations
Document
Write down how your business runs, day to day.
PDF · Word
Purpose
Scope
Responsibilities
SOP
One consistent structure for every procedure in your business.
PDF · Word
Procedure
1Issue and check the float
2Take payments correctly
3Keep to one cashier per till
SOP
Take, count, store and bank cash so every dollar is accounted for.
PDF · Word
About the role
Days 1–30, learn
Days 31–60, contribute
Document
What a new hire learns, does and achieves in three months.
PDF · Word
Flowchart
A request, a decision by the approver, and what happens either way.
Opens in Wikidoc
Procedure
1Listen and thank the customer
2Resolve it on the spot if you can
3Record the complaint
SOP
Receive, record and resolve complaints, with owners and timeframes.
PDF · Word
A flowchart split into lanes, one for each person, team or department. Each step sits in the lane of whoever does it, so hand-overs between teams are easy to see.
A swimlane diagram is a flowchart with lanes. A plain flowchart shows the order of the steps; the lanes add who does each one.
Usually three to five. More than that gets hard to read, so group small roles together or split the process into two maps.
Yes. It's free to open in Wikidoc and edit, and counts as one of the 10 template process maps on the Free plan.
The operations management platform for SMEs that turns the way they work into a documented, repeatable, and teachable system.
