Free flowchart template · Beauty & salon
A client reaction or complaint flowchart shows salon and beauty staff what to do when a client reacts to a product or is unhappy after a treatment. It covers recording what happened, first aid for a reaction, rating how serious it is, a fix, redo or refund, advising medical help, contacting the insurer and reviewing products and patch tests.
Updated November 2026 · Opens in Wikidoc as a process map · Free to use, don’t resell
The template opens as a process map, laid out with its lanes, steps and decisions, ready to edit.
Rename the lanes to your team’s roles, change the questions to match your rules, and add or remove steps.
Attach your SOPs and checklists to the steps, so whoever does the work can open the instructions from the map.
This works on the Free plan: up to 10 process maps from templates, free forever.
For beauty & salon:How Wikidoc works for salons, spas and beauty clinicsMulti-location businessesCompliance-heavy businesses
Procedure
1Listen
2Look at it together
3Offer a fix
SOP
Listen, assess and fix an unhappy client’s result fairly.
PDF · Word
Procedure
1Book the patch test in time
2Run the consultation
3Check for contraindications
SOP
Check suitability, patch test and record consent before treatment.
PDF · Word
Procedure
1Keep safety data sheets
2Store safely
3Mix only what you need
SOP
Store, mix, use and dispose of salon chemicals safely.
PDF · Word
Hands and gloves
Wash or sanitise your hands before and after every client
Wear gloves for chemical services, waxing and any service that may draw blood
Change gloves and wash your hands between clients
Checklist
Hands, tools, linen and single-use items between every client.
PDF · Word · CSV
Arrival
Disarm the alarm and check for any sign of a break-in
Turn on the lights, music, and heating or cooling
Check the floor is clean and dry, and the exits are clear
Checklist
Bookings, stations, tools, cash-up and lock-up.
PDF · Word · CSV
First dayFirst weekFirst month
Tour the salon and show the exits, first aid kit and fire equipment
Set up their login to the booking and payment system
Introduce the team and each stylist’s specialities
Onboarding checklist
Bookings, services, payments and clients for new front desk staff.
PDF · Word · CSV
Stop the treatment, rinse the product off, give first aid from the safety data sheet, and get medical help if it's serious. Then record it and tell your insurer.
A minor issue can be fixed on the spot, but a burn or a possible claim needs the owner and the insurer. Rating it first sends each one to the right person.
No. It covers what to do when something goes wrong. Patch tests before colour and other chemical treatments are still the main way to prevent reactions.
Yes. Salons can open it in Wikidoc and change it for free, as one of the 10 process maps from templates on the Free plan.
The operations management platform for SMEs that turns the way they work into a documented, repeatable, and teachable system.
