Physiotherapy adverse event procedure
SOP template
Check this template against your local regulations and your own policies before you use it.
| SOP no. | Version | Effective date | |||
|---|---|---|---|---|---|
| Owner | Approver | Review date |
Purpose
To care for any patient harmed during treatment, be open with them, and learn from every adverse event.
Scope
Any unexpected harm or reaction during or soon after treatment, at the clinic or a home visit.
Responsibilities
| Role | Responsibility |
|---|---|
| Treating clinician | Cares for the patient, tells them what happened and records it. |
| Practice principal | Reviews the event, contacts the insurer and makes changes. |
Procedure
Care for the patient
Stop treatment, give first aid, and call emergency services if needed.
Tell the patient
Explain honestly what happened, say sorry, and tell them what happens next.
Record it
Record the facts in the clinical notes and an incident report on the same day.
Caution: Record the facts only, not guesses about cause or blame.
Report it
Tell the practice principal, and your professional indemnity insurer if required.
Review it
Review what happened and what could prevent it, such as equipment, technique or screening.
Follow up
Contact the patient within a few days to see how they are.
Records
- The incident report and clinical notes.
- The review and actions taken.
Related documents
- Patient consent procedure
Revision history
| Version | Date | What changed | Approved by |
|---|---|---|---|
