Free flowchart template · Ecommerce
An order fulfillment flowchart shows how an online store gets a paid order from the checkout to the customer's door. It covers checking the address and stock, reviewing orders flagged for fraud, picking from the pick list, checking items against the order, packing, labelling, booking the carrier and sending tracking.
Updated November 2026 · Opens in Wikidoc as a process map · Free to use, don’t resell
The template opens as a process map, laid out with its lanes, steps and decisions, ready to edit.
Rename the lanes to your team’s roles, change the questions to match your rules, and add or remove steps.
Attach your SOPs and checklists to the steps, so whoever does the work can open the instructions from the map.
This works on the Free plan: up to 10 process maps from templates, free forever.
For ecommerce:How Wikidoc works for ecommerce and online storesFounder-led businessesHigh-turnover teams
Check the order queue
Review new orders since the last dispatch, and note any marked urgent or express
Hold orders flagged for fraud, a wrong address or an out-of-stock item, and tell customer service
Print packing slips for every order ready to ship
Checklist
Pick, pack, label and hand off every order on dispatch days.
PDF · Word · CSV
Procedure
1Hold flagged orders
2Look at the warning signs
3Verify the customer
SOP
Check, verify and decide on risky orders before they ship.
PDF · Word
Procedure
1Get the details
2Check the tracking
3Replace or refund
SOP
Help the customer, then claim from the courier.
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Before day 1Week 1Limits and escalation
Sign the contract and a confidentiality agreement covering customer data
Create their own logins for the help desk, store admin and chat, with only the access the role needs
Set up two-step verification on every account
Onboarding checklist
Access, products, tone and escalation for new support hires.
PDF · Word · CSV
Prepare
Pick a time with no picking or receiving, or pause stock movements
Put away all received stock and returns
Print or load the count sheets by location
Checklist
Count, recount and adjust stock so the system matches the shelf.
PDF · Word · CSV
Morning
Check new orders and any stuck in processing
Check payments and review orders flagged for fraud
Check low stock alerts and reorder
Checklist
Orders, payments, stock, messages and dispatch every day.
PDF · Word · CSV
A diagram of the steps from a paid order to a shipped parcel, such as checking, picking, packing and labelling, and who does each one.
Once an order ships you usually can't get it back. Reviewing a flagged order first costs a few minutes; shipping a fraudulent one costs the stock, postage and a chargeback.
Yes. Open it in Wikidoc and put every step in one lane. The checks still help you avoid wrong items and missed tracking emails.
Yes. Open and edit it in Wikidoc for free; the Free plan includes 10 process maps from templates.
The operations management platform for SMEs that turns the way they work into a documented, repeatable, and teachable system.
