Professional Services Industry

Avoid operational chaos

Your business is growing. More clients, staff, projects, and processes make it harder to keep everything running reliably. Too much of how your business operates lives in spreadsheets, people's heads, emails, and manual processes.

How Wikidoc helps

Procedure

Supplier invoice approval

SOP-0412 · Finance

  1. Invoice lands in accounts@
  2. Match to PO and delivery note
  3. Code to job and account
  4. Approve - manager under $2,000
  5. Pay Friday, then file

Streamlined operations

Documented operating procedures ensure consistency, while workflows identify opportunities for process improvement.

Starting today

3 new hires enrolled

Cassy Okoro Accountant Invoice approval Expense policy
Ravi Sharma Operations Lead Site safety Supplier onboarding
Janine Beck HR Manager Interview process Right-to-work

Faster onboarding

New hires are auto-enrolled in their role's training program the day they join. No 100-pages long PDF but interactive learning courses.

Compliance

Cash handling

SOP-0118 · Store operations

Written
Trained
Tracked
Version
v4 · current
Staff trained
18 of 18
Logged this week
63 runs
Last audit
2 days ago

Managed risk

Procedures documented, teams trained on them, and every task execution tracked, so compliance risk stays under control.

Use cases

Clients and insurers
Due diligence
Processv7
Version history7 saves
Reviews14 signed
Send evidence pack1 click
Clients and Insurers

An evidence pack covering process, version history, who reviewed what and when. The answer to a due-diligence questionnaire stops being a week of someone's life.

Seniors
Highest-volume engagement
ScopingMK
FieldworkDL
Partner reviewJR
An owner on every step
Seniors

A process map of your highest-volume engagement, with an owner on every step. When a senior leaves, the method doesn't leave with them.

Every engagement
Review gates
Manager review12 Aug · 09:41
Technical review13 Aug · 16:20
Partner sign-offpending
Self-approval blocked
Every Engagement

A checklist with named approvers on the review gates. Self-approval is blocked, every decision is timestamped, and 'we always review' becomes a record instead of a claim.

New employee
The firm’s method
3of 4 modules
AuditTaxAdvisory
Certified before client work
New Employee

A role-based training program in the firm's method, finished and certified before they touch client work. Onboarding stops depending on which partner had a free month.

Common questions

Our work is bespoke. It's hard to proceduralize.

The judgment is bespoke; the process around it rarely is. Intake, conflict checks, scoping, workpapers, review, sign-off and billing run the same way on almost every engagement. Documenting those is what gives your people room to spend their judgment on the part that's actually bespoke.

A client has asked for our documented process.

That request is usually the trigger for buying this. You can export the process map, the SOPs and the completion evidence as PDF or CSV, or publish a read-only portal the client can look at without joining your workspace.

Will this satisfy our PI insurer or a regulator?

We won't claim it satisfies any specific body, that depends on your obligations. What Wikidoc produces is the underlying evidence they ask for: approved current procedures, version history, and an append-only record of who did and reviewed what, with timestamps.

We already have practice-management software.

Keep it. It runs time, billing and the client record, and it's good at that. What it can't tell you is whether the review step was actually performed on engagement 412 because it doesn't know what your review step is. That's the layer Wikidoc adds on top.

Systemize your business operations